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ComplyAdvantage

Banca & Serviços Financeiros · 201-500 · Website

Na ComplyAdvantage, desenvolvemos sistemas distribuídos em cloud que processam milhões de transações em tempo real, usando IA para combater o crime financeiro global. As nossas equipas trabalham com tecnologias modernas para enfrentar desafios complexos com impacto real no mundo. Aqui, transformamos código em tecnologia que faz a diferença.

★Seguir34

4.1/5

16 Reviews

Customer Success Manager - French Speaking

Nova
Gestor de projeto
Lisboa
Híbrido
Sénior

€44k - 52kBruto anual

Concorrer A candidatura é feita no site da empresa.

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Sobre a vaga

We are looking for a French speaking Customer Success Manager to help us build our SaaS-based anti-money laundering solutions. You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. You will be a trusted advisor to our clients helping them to get the best results from using the platform.

O que vais fazer

Manage a portfolio of strategic French-speaking customers throughout the entire lifecycle, from onboarding and training to adoption and ongoing success
Be the dedicated contact and own the overall relationship with your clients
Ensure that an implementation plan is in place for each new customer and take responsibility for a successful onboarding process, working with the various stakeholders, e.g. their technology team, compliance & risk teams
Provide proactive support to our clients by helping them to increase adoption, improve utilization and take responsibility for minimizing churn and ensuring renewal
Provide ongoing support to our clients, responding to their queries and coordinating across the various ComplyAdvantage teams to solve their problems
Drive cross-sell and upsell, expanding contract revenue in conjunction with the sales/account management team
Play a primary role in shaping the product roadmap based on customer feedback
Support/drive new feature roll outs, including formal and informal training of customers and the internal sales/marketing teams, drafting client communications, etc.
Actively contribute towards market development work, e.g. working with marketing to create high quality collateral/content and working with the product team to define future requirements
Function as the voice of the customer and provide internal feedback on how ComplyAdvantage can better serve our customers

O que é pedido

Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate
French language proficiency at a native or near-native level
Be comfortable working with C-Suite stakeholders, to understand their objectives and align our solutions to meet their needs
Understand your client’s business and drive value towards positive business outcomes
Politely and confidently handle objections from clients, working collaboratively towards mutually beneficial outcomes
An interest in technology and a basic grasp of tools like APIs and cloud platforms will go a long way here
Be a proactive self-starter that is self-directed and able to solve problems and execute independently
Have strong process management skills, you will be able to manage a varied workload with multiple deadlines
Possess strong relationship management skills and the ability to coordinate across teams and build consensus
Fluency in English
Open to a hybrid working arrangement, with an expectation of 2 days per week in our Lisbon office

Valorizado

Ideally have 2-4 years in a similar or adjacent customer facing role, with proven experience working with mid-market accounts in a B2B environment
Ideally have previous project management experience and have worked in a start-up previously

O que é oferecido

Equity as we want you to have a part of what we are building
Unlimited Time Off Policy
Hybrid approach that requires employees to be in the office for two days a week
New starter budget to kit out your home office
Annual learning budget (prorated based on start date)
The base salary for this role is €40,000-50,000 per year + bonus, equity and benefits

Resumo organizado por IA a partir do anúncio original. Confirma os detalhes no site da empresa.

Investimento de tempo

2 h 16 min

Investimento de tempo em entrevistas

Índice de dificuldade das entrevistas

50/100

Processo de entrevista

Talent Screening: Introductory call with our Talent Team to discuss your background, goals, and expectations. We’ll also share an overview of ComplyAdvantage, the team, and role to help you decide if it’s the right fit.
Hiring Manager Interview: Chat with the Engineering Manager about your experience, problem-solving, and teamwork. You’ll also learn about our culture and current projects.
Technical Interview (Pair Programming): Live coding with 2 engineers. You’ll solve a problem together, focusing on clean code, communication, and approach—not just the “right” answer.
System Design / Architecture Interview: Discussion on designing scalable, maintainable systems. You’ll explore trade-offs, architecture patterns, and decision-making in real-world challenges.
Offer & Feedback: We share feedback quickly at every stage. If successful, we’ll extend an offer and guide you through next steps. Our goal: a 2–3 week process.

De 9 reviews de entrevistas na ComplyAdvantage. Ler as reviews

Quanto paga este cargo

Este anúncio paga acima do intervalo típico

Comparado com: Gestor de projeto Salários reportados 32 respostas

€44k - 52k

abaixo do intervalo típico O intervalo típico é €14k - €22k mediana €18k acima do intervalo típico

De 32 salários reportados para Gestor de projeto, a 14 meses para comparar com um valor anual. Calculadora de salários TI

✸ Benefícios e vantagens (8)

Acções da empresa
Apoio ao home-office
Escolha sistema operativo / hardware
Flexibilidade de horário
Mais de 22 dias de férias
Perto de transportes públicos
Plafond certificações e conferências
Seguro de saúde

✸ Valores e cultura (9)

Ambiente de start-up
Ambiente internacional
Equipa com senioridade elevada
Feedback contínuo e 360º
Híbrido
Igualdade de género
LGBTQ+ friendly
Tecnologias de ponta
Unit testing

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1 Vaga encontrada na ComplyAdvantage 🔔Avisar-me de novas vagas na ComplyAdvantage

Customer Success Manager - French Speaking

1 Vaga encontrada na ComplyAdvantage